frequently asked questions

Here are some of our frequent questions. Can’t find what you’re looking for? Please email us at: health@johnchanphysiotherapy.ca

The initial assessment, which includes a treatment, usually takes around 45 minutes to an hour.

After the initial assessment, the physiotherapist will discuss with you the frequency and duration of your visits.

No, we are a privately-owned physiotherapy clinic. However, most extended healthcare plans cover physiotherapy and massage therapy. You will need to check your extended healthcare plan with your insurance company.

Our clinic does not hire any assistants. Clients’ treatments will be followed by the same physiotherapist on a one-to-one basis until the treatment is finished.

No, you do not need a referral from your doctor. You do not need a physician’s referral to see a physiotherapist or a registered massage therapist at our clinic. All of our health professionals are registered and qualified as direct access professionals, meaning that they can assess and treat you without a referral. However, some insurance companies do require a doctor’s referral in order for you to be reimbursed. 

Yes, we have an ample amount of parking spaces in the plaza.

We accept Mastercard, Visa, American Express, Debit/Interact. A proper
receipt will be issued so that you may send it to your private/extended
health plan for reimbursement if applicable. We also do direct electronic
billing for most major personal insurance companies. Some of the companies
include Greenshield and Johnson Inc. for all of our services, Great-West
Life and Standard Life; to see if your insurance qualifies, please call or
email us for further information.

The coverage depends on your plan allowance. Please call your Extended
Health company or contact your Benefit Department at your workplace. You
also have the option to submit your plan in order to recover your
expenses.

Personal cheques are not accepted.

Our office will contact you for your credit card information but you will not be charged until after your appointment. We may also ask you for other types of information like health benefits, etc. New patients will receive emails from our clinic to open an account and to fill out an intake form. It is important that you open an account with us to get the full Telehealth experience. You will receive an appointment reminder email one hour prior to the Telehealth session. The reminder email contains a “Begin your Online Treatment” button, which you can click to begin the session. Here’s a link to a video explaining how to join the online appointment: https://jane.app/guide/telehealth/how-to-join-your-online-appointment-for-patients

As of March 2020, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross (i.e. RCMP and DVA/Veterans), and Alberta Blue Cross covers part, or all, of the cost of Telehealth appointments. ICBC and Worksafe cover Telehealth on a case by case basis.

​For extended health plans the specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.

We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross. As more insurers take Telehealth on, we will be happy to bill them too.